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Log Cabin Homes Staff regrets to see that any of our customers are dissatisfied with the services that we provide. While we value our customers and do not wish to participate any public forum disagreements we do feel compelled to point some facts and clarify some issues listed in this complaint. You and my customer service representative, Tina have been a great blessing to our family. Because she owns a log home herself, I think she was able to help me so much better.
As they are Pine logs there has been some sap weeping but it has been minimal at best and only on very few outside surfaces and never on the inside of the log. The logs are smooth to the touch on both the inside and the outside with no rough patches. All of the log surfaces on the inside are flush with one another.
ORIGINAL LOG CABIN HOMES
Several long phone calls & sales pitches ensued & We agreed to pay them 10% down ($5,100.00) to start the process. After that, We received a few fancy packets of info & thought everything was going good. I filed a complaint with the BBB & their response was to say the deposit was miniscule & non-refundable due to the large amount of work that they had put into the project. They also claimed that some "hungry" log cabin builder had underbid them & I was trying to cancel for that reason. I have not settled on another company yet, but have resumed my search for an honest company. We are simply trying to get what we have paid for.
We would highly recommend eLoghomes to anyone who wants a top-notch home and a professional partner to design and build it. A new rep was assigned and did a fairly good job at catching up in the beginning. Unfortuantely this is the first and only house we have ever built or plan to build, so we did not know every area to cover. Almost every important discussion was had after the fact, when we would discover a lack of information some how. Typically there would be an additional charge required to rectify this issue; some we paid for and some we did not.
Business ProfileforThe Original Log Cabin Homes
As for the BBB, open and read each complaint to the end. ELoghomes is a premier manufacturer and installer of log cabin home packages, offering log home kits that range from small cabins to luxury log homes. We ship and work across the U.S. and many other countries worldwide.
Visually the logs have a very uniform appearance. There are of course knots which enhance the look, but there is no extreme knotting that would affect the quality or look of the logs. We inspected the logs after delivery but prior to construction and found all of the machining of grooves and notches to be very good.
BUSINESS SERVICES
This was an emergency and it was never handled properly. I only found out that they canceled my order when I tried to get a tracking number after they didn't arrive on time. Sunset Lodge – we had the name before we had even dreamed of how our cabin would look. When we were looking at the land to purchase, we met the neighbors who told us that many locals came to the end of the dead end road in the evenings to view the sunset. As we stayed there that evening and watched the sun go down, we understood why…it was the most beautiful sunset we had ever seen…setting over the pine trees that appeared as rolling hills.
I have told all of them that if they ever consider purchasing a log home from a company that was not willing to work with their budget then they are talking to the wrong company. They’ve got to know what they want in their home and cannot be afraid to ask. You all have been so helpful and were able to meet every expectation we have had. Tracy has not only been very attentive to our needs, I have to express what a pleasure she was to talk to. Though we had to halt our purchase from your company due to a clouded title, she helped us find our dream home. Tracy listened to our needs and was able to execute our dream cabin.
Most Recent Customer Complaint
It is true that Log Cabin Homes will work with self-builders and we will provide support and assistance as needed, however there must be at least a general knowledge of residential construction present. In this case that general knowledge is not present and LCH staff recommended that this consumer employ an experienced builder at least on a consultation basis. Most of the arguments and claims listed in the complaint would have been avoided or would not have existed at all had there been someone with some type of home building experience on the other end of the transaction. This particular consumer claims that they scanned the internet for other complaints and was shocked at the lack of complaints. After several months of searching, We decided to purchase a log cabin home kit from "The Original Log Cabin Homes" company.
In a structurally secure manner to handle our snow load. Log Cabin Homes provided one of the best experiences of our lifetime. It’s always been a dream to live in a Log Home and Log Cabin Homes provided us with many options. As we choose the Alpine Ridge floor layout , my wife and I changed the original floor plans many times. They were so accommodating when changing the features such as adding the fireplace, moving or adding windows, walls and other features of the original plan.
This is the best way to manage and repair your business reputation. Consumers want to see how a business took care of business. It is more efficient that we originally anticipated. Our last utility bill for our 2,000 square foot home was around $64.00. I have had many people ask about the home and your company.
Manufacturing top quality log homes since 1987. Energy efficiency and durability combined with sheer beauty and strength make the Original Log Cabin Homes the first choice in Log Homes. Standard and Custom built homes.Cedar, Cypress or Pine...Log Sizes up to 12"X12". They actually blocked me from facebook to keep people from telling about my experience. Delivery 04 Our relationships with freight carriers allow for the most competitive rates while ensuring on-time delivery and quality of service.
Can we complete a kitchen or are we going to end up in a lawsuit, with an incomplete house, in the winter? No wonder it is so hard to get a construction loan these days. Show customers why they should trust your business over your competitors... How those businesses take care of those complaints is what separates good businesses from the rest.
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